Earth Sole respects your privacy and is committed to protecting your personal data. This privacy notice will inform you about how we look after your personal data when you visit our website (www.earthsolefootwear.com), and tell you about your privacy rights and how the law protects you.

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This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
 

• Important information and who we are

• The data we collect about you

• How is your personal data collected

• How we use your personal data

• Disclosures of your personal data

• International transfers

• Data security

• Data retention

• Your legal rights

• Glossary
   

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy notice

This privacy notice aims to provide you with information on how Earth Sole collects and processes your personal data through your use of this website, including any data you may provide when signing up for our mailing list, purchasing a product, or taking part in a promotion or survey.
 

This website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you. This privacy notice supplements other notices and does not override them.
 

Controller

Earth Sole is the controller and responsible for your personal data (referred to as "Earth Sole," "we," "us," or "our" in this privacy notice).
 

We have appointed a data privacy manager (DPM) to oversee any questions regarding this privacy notice. If you have any questions or requests to exercise your legal rights, please contact the DPM using the details provided below.
 

Contact Details

Our full details are:

• Legal Entity: Earth Sole

• DPM Name: Anouk Anansi V.

• Email Address: earthsolefootwear@gmail.com
   

You have the right to lodge a complaint at any time with the relevant data protection authority. However, we would appreciate the chance to address your concerns before you contact them, so please reach out to us first.

 

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 18th November 2024 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Third-Party-Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
 

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. This does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, date of birth, gender.

• Contact Data: Billing address, delivery address, email address, phone number.

• Financial Data: Bank account and payment card details.

• Transaction Data: Details about payments and products/services you have purchased.

• Technical Data: IP address, login data, browser type/version, time zone, location, operating system, device information.

• Profile Data: Username, password, purchase history, preferences, feedback, survey responses.

• Usage Data: Information on how you use our website, products, and services.

• Marketing and Communications Data: Preferences for receiving marketing materials from us and third parties.

• Pioneer Data: If you participate in any specific Earth Sole programs (e.g., foot scans for size recommendations), this data may include your foot size and personal feedback.
   

We also collect Aggregated Data, which is statistical or demographic data that doesn’t directly or indirectly identify you. If we combine Aggregated Data with personal data, we treat it as personal data.
 

We do not collect any Special Categories of Personal Data, such as race, religious beliefs, or health-related information.

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If you fail to provide personal data.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

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3. How Is Your Personal Data Collected?

We use several methods to collect data from and about you:

• Direct Interactions: You may provide personal data when you:

  • Make an order through our website.

  • Create an account.

  • Subscribe to our services or newsletters.

  • Request marketing materials.

  • Enter a competition or survey.
     

• Automated Technologies: As you interact with our website, we may automatically collect Technical Data using cookies and other technologies. For more information, please refer to our Cookie Policy.
   

• Third Parties or Publicly Available Sources: We may receive personal data about you from third parties or public sources, such as payment providers, delivery services, and analytics providers (e.g., Google).

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• EARTH SOLE may contact you via email to invite you to review any services and/or products you received from us [in order to collect your feedback and improve our services [and products]].

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4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use it in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests.

• To comply with a legal or regulatory obligation.
   

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at earthsolefootwear@gmail.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table HERE.

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Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

Promotional offers from us
We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing).

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You will receive marketing communications from us if you have requested information from us, purchased goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. In each case, this will apply if you have not opted out of receiving that marketing.

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Third-party marketing
We will obtain your express opt-in consent before sharing your personal data with any company outside of Earthsole for marketing purposes.

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Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at earthsolefootwear@gmail.com. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.

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Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

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Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at earthsolefootwear@gmail.com.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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5. Disclosures Of Your Personal Data

We may share your personal data with third parties in the following scenarios:

• Service Providers: Payment processors, delivery partners, and technical service providers who help us provide our services.

• Legal Obligations: We may disclose your data if required by law or in response to legal processes.

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6. International Transfers

Some of our third parties are based outside the European Economic Area (EEA), so their processing of your personal data may involve transferring data outside the EEA.

Whenever we transfer your personal data outside the EEA, we ensure that a similar level of protection is provided by implementing at least one of the following safeguards:

• We will only transfer your personal data to countries deemed by the European Commission to provide an adequate level of protection for personal data. For more information, please see the European Commission: Adequacy of the protection of personal data in non-EU countries.

• If we use certain service providers, we may use specific contracts approved by the European Commission to ensure your personal data is protected in the same way it would be in Europe. For more information, please see the European Commission: Model contracts for the transfer of personal data to third countries.

• If we use providers based in the US, we may transfer data to them if they participate in the Privacy Shield framework, which requires them to provide similar protection to personal data shared between the EU and the US. For more information, see the European Commission: EU-US Privacy Shield.

Please contact us at earthsolefootwear@gmail.com if you would like more information on the specific mechanisms we use when transferring your personal data outside the EEA.

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7. Data Security

We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized use, access, alteration, or disclosure. We also limit access to your personal data to employees, agents, contractors, and other third parties who have a legitimate business need to know. They will only process your personal data according to our instructions and are bound by confidentiality agreements.

We have procedures in place to deal with any suspected personal data breaches and will notify you and any applicable regulators if we are legally required to do so.

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8. Data Retention

How long will we use your personal data for?

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including meeting any legal, accounting, or reporting obligations.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and any applicable legal requirements.

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Detailed retention periods for different categories of your personal data are available in our retention policy, which you can request by contacting us at earthsolefootwear@gmail.com.

In some cases, you can request us to delete your data (see "Request Erasure" below for more details).

In certain instances, we may anonymize your personal data for research or statistical purposes, in which case the data may be used indefinitely without further notice to you.

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9. Your Legal Rights

Under certain conditions, you have rights under data protection laws regarding your personal data. Please find below more information about these rights:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing of your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.
   

If you wish to exercise any of the rights listed above, please contact us at earthsolefootwear@gmail.com. No fee usually required

You will not be charged a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in such cases.

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What we may need from you
We may need to request specific information from you to confirm your identity and ensure your right to access your personal data (or exercise any other rights). This is a security measure to ensure personal data is not disclosed to unauthorized individuals. We may also contact you for additional information to expedite our response.

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Time limit to respond
We strive to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is complex or you have made several requests. In such cases, we will notify you and keep you informed.

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10. Glossary

• Lawful Basis

  • Legitimate Interest means the interest of Earth Sole in conducting and managing our business to provide you with the best products and services, while considering the impact on your rights. We ensure that any processing of your personal data is balanced with your interests and freedoms. You can request further information on how we assess our legitimate interests by contacting us at earthsolefootwear@gmail.com.

  • Performance of Contract means processing your data as necessary to fulfill a contract with you or to take steps at your request prior to entering into such a contract.

  • Comply with a Legal or Regulatory Obligation means processing your personal data where it is necessary to comply with a legal or regulatory requirement.
    
    Your Legal Rights:

You have the right to:

• 10.1 Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and verify that we are processing it lawfully.

• 10.2 Request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate data we have.

• 10.3 Request erasure of your personal data. You can ask us to delete or remove data if we no longer have a good reason to process it. You may also request erasure if we processed your data unlawfully, or to comply with legal requirements. Please note that in some cases, we may not be able to comply with erasure requests for specific legal reasons.

• 10.4 Object to processing of your personal data when we rely on legitimate interest (or those of a third party), or if you object to direct marketing purposes.

• 10.5 Request restriction of processing. This enables you to suspend processing in the following cases: (a) if you want us to verify the data's accuracy; (b) if you want us to suspend unlawful processing; (c) if you need the data for legal claims; or (d) if you've objected to processing and we need to verify our legitimate grounds to use the data.

• 10.6 Request the transfer of your personal data. We will provide your data in a structured, machine-readable format to you or a third party of your choosing, where applicable.

• 10.7 Withdraw consent at any time. However, this will not affect the lawfulness of processing before you withdrew consent. If you withdraw consent, some products or services may no longer be available, and we will notify you if that is the case.