We want you to love your Earth Soles, and will therefore give you 90 days to decide whether you’d like to keep, exchange your pair or return them. If you’re not happy with your purchase, please read our policy below and please always contact us before you return your pair.

! Most exchanges happen due to sizing issues. Know that our shoes are designed to hug the feet like a second skin. Therefore, make sure to order your right size and visit our Sizing Guide for guidance.

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Exchange

You have 90 days to decide if you like to exchange your pair. If you wish to do so, please be aware that your return shipping is at your expense, and a handling fee of $11 will be charged for the exchange. Once we receive your returned shoes in perfect condition* and the handling fees are paid, we will send your new pair.

 

Returns

You have 90 days to decide if you like to return your pair. If you wish to do so, be aware that your return shipping is at your expense and a handling fee of $16 will be charged for the return. A refund will be issued once we receive the shoes in perfect condition*, along with $10 in store credit for your next purchase.​

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Warranty

• Exchange after fail of quality: We believe in the durability and quality of our Earth Soles, but as a growing brand, we acknowledge that occasional issues may arise. If, within the first 12 months of your purchase, you find that the shoes do not meet your expectations, please don't hesitate to contact us. When we acknowledge the issues comes from our side, we will make sure to send you a second pair for shipping costs only.
   

• Quality issues with your Earth Soles: If you encounter similar or new issues with the second pair, we will refund your purchase. The refund amount will be determined by the length of time you've owned the shoes before contacting us. We will calculate this by dividing your original purchase price by 12 (representing the months in a year) and then multiplying this figure by the number of months you've had the shoes. For example, if you purchased your shoes for €120 in January and contact us for a refund in May, the calculation would be as follows: €120 ÷ 12 months = €10 per month • €10 per month × 4 months of ownership = €40 • €120 (original purchase price) - €40 deducted amount) = €80 total refund

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* Exchange / Return in perfect condition: Our soles are made from leather and are therefore sensitive to scratches. Because of this, we recommend trying them indoors, preferably on a carpet, to avoid damage.