We want you to love your Earth Soles, and that’s why we give you 100 days to decide whether you'd like to keep, exchange, or return your pair. If you're not fully satisfied, please review our return policy and book your return below.
 

❗️Note: Most exchanges are due to sizing. Be sure to check our Sizing Guide before purchasing to help you find your perfect fit.

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Exchanges

You have 100 days to decide if you want to exchange your pair. If you do, please note the following:

• Return shipping is at your expense.

• Shipping the new pair back to you costs $12 and is also at your expense..

• Once we receive the returned shoes in perfect condition* and the return shipping fee is paid, we’ll send your new pair.

• For tips about your return shipping, please read our Return Shipping Advice below.

 

Returns

You also have 100 days to return your pair. If you choose to do so:

• Return shipping is at your expense.

• A $12 handling fee will be charged.

• Once we receive the shoes in perfect condition, we’ll issue a refund — plus a $12 voucher for your next order.

• For tips about your return shipping, please read our Return Shipping Advice below.

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*In perfect condition: Returns and exchanges are only possible when the shoes are still in perfect condition. As our soles are made from natural leather and are therefore sensitive to scratches, we recommend trying them indoors, preferably on a carpet, to avoid damaging the soles for future sales.

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Return Shipping Advice

The South African postal system is unfortunately slow and unreliable, and therefore we strongly recommend using a courier service when sending your shoes back to us. Couriers usually deliver within 2–4 weeks, whereas regular postal shipments can take 1–2 months to arrive.​