At Earth Sole, we hold a simple yet heartfelt mission - to make people healthier and happier through their choice of footwear. This isn't just marketing for us; it's a genuine commitment. We pour love and energy into every aspect of our shoes, from their creation to the people who craft them, and even in our efforts to reduce environmental waste by repurposing leather rejects and offcuts.

Ensuring our customers' satisfaction is a crucial part of our brand and we've developed the following policy to ensure both you and Earth Sole enjoy a carefree experience. Please, keep your invoice handy as it contains essential details about your purchase, including the date, size, and version of your Earth Soles.

 

Here's what you need to know about our return policy:

 

• 80% refund within 7 days: If you decide to return your Earth Soles within seven days of purchase and they are still in pristine condition without any user marks, we will provide an 80% refund. You'll keep them in good condition is to, when trying them out, only wear them indoors. This way, you can keep them clean and the soles unscratched.

• Our commitment to quality: We believe in the durability and quality of our Earth Soles, but as a growing brand, we acknowledge that occasional issues may arise. If, within the first 12 months of your purchase, you find that the shoes do not meet your expectations, please don't hesitate to contact us. When we acknowledge the issues comes from our side, we will make sure to send you a second pair for shipping costs only.

• Refund calculation: If you encounter similar or new issues with the second pair, we will refund your purchase. The refund amount will be determined by the length of time you've owned the shoes before contacting us. We will calculate this by dividing your original purchase price by 12 (representing the months in a year) and then multiplying this figure by the number of months you've had the shoes. For example, if you purchased your shoes for €120 in January and contact us for a refund in May, the calculation would be as follows: €120 ÷ 12 months = €10 per month • €10 per month × 4 months of ownership = €40 • €120 (original purchase price) - €40 deducted amount) = €80 total refund

 

We hope this policy ensures your satisfaction with Earth Soles, and we appreciate your trust in our brand. If you have any questions or need assistance, please don't hesitate to reach out to us. We value your feedback as it helps us continually improve our products.

Processing time: 

Our shoes are crafted on order, eliminating unnecessary production and minimizing waste. Expect your handmade Earth Sole to be ready within 1-2 weeks from the time of your order.

Shipping time:
Within South Africa: R110  |  1 - 3 business days

International: €16   |   3 - 6 business days

Outlying Areas: €26   |   3 - 6 business days