At Earth Sole, we hold a simple yet heartfelt mission - to make people healthier and happier through their choice of footwear. This isn't just marketing for us; it's a genuine commitment. We pour love and energy into every aspect of our shoes, from their creation to the people who craft them, and even in our efforts to reduce environmental waste by repurposing leather rejects and offcuts.

Ensuring our customers' satisfaction is a crucial part of our brand and we've developed the following policy to ensure both you and Earth Sole enjoy a carefree experience. Please, keep your invoice handy as it contains essential details about your purchase, including the date, size, and version of your Earth Soles.

Here's what you need to know about our return policy:

• 80% refund within 7 days: If you decide to return your Earth Soles within seven days of purchase and they are still in pristine condition without any user marks, we will provide an 80% refund. You'll keep them in good condition is to, when trying them out, only wear them indoors. This way, you can keep them clean and the soles unscratched.

• Our commitment to quality: We believe in the durability and quality of our Earth Soles, but as a growing brand, we acknowledge that occasional issues may arise. If, within the first 12 months of your purchase, you find that the shoes do not meet your expectations, please don't hesitate to contact us. When we acknowledge the issues comes from our side, we will make sure to send you a second pair for shipping costs only.

• Refund calculation: If you encounter similar or new issues with the second pair, we will refund your purchase. The refund amount will be determined by the length of time you've owned the shoes before contacting us. We will calculate this by dividing your original purchase price by 12 (representing the months in a year) and then multiplying this figure by the number of months you've had the shoes. For example, if you purchased your shoes for €120 in January and contact us for a refund in May, the calculation would be as follows: €120 ÷ 12 months = €10 per month • €10 per month × 4 months of ownership = €40 • €120 (original purchase price) - €40 deducted amount) = €80 total refund

We hope this policy ensures your satisfaction with Earth Soles, and we appreciate your trust in our brand. If you have any questions or need assistance, please don't hesitate to reach out to us. We value your feedback as it helps us continually improve our products.

Leather has proven to be a durable material, capable of grounding and protecting at the same time. It does however wear through faster than rubber, and so her are some stepsyou can take to look after your Earth Soles:

-avoid getting them wet

-try to avoid hot, abrasive pavements and tar

-avoid scuffing your feet unnecessarily

-give them some love with some protective beeswax or Dubbin

For more tips, please refer to our care guidelines

Customer satisfaction is very important to us, and therefore we have created a unique Return, Exchange & Warranty Policy:

• 90-Day Return: You have 90 days to return or exchange your Earth Soles if the fit, color, or style isn’t right. Shoes must be returned in perfect condition, so we recommend trying them indoors on a carpet.
• Exchanges: Exchanges are possible. Once we receive your returned shoes in perfect condition and the new shipping fee is paid, we’ll send your exchange pair. Return shipping is at your expense, and original shipping fees are non-refundable.
• Returns: A refund will be issued once we receive the shoes in perfect condition, along with €10 in store credit for your next purchase. Return shipping is at your cost, and original shipping fees are non-refundable.
• Warranty: If quality issues arise within 12 months, contact us. If those issues come indeed from a quality mistake, we’ll replace your shoes for just the shipping cost. If problems persist, we’ll offer a refund based on the length of ownership.

For detailed information on returns, exchanges, and warranty, please visit our Return, Exchange, and Warranty page.

Processing time:

As part of our slow-fashion product, please allow 1-2 weeks for production after placing your order. While this may take a bit longer than usual, it's because each pair is made to order, helping us reduce waste and unnecessary production. Plus, every shoe is lovingly handcrafted, with about 2.5 hours of care put into each pair.

Free* Shipping:

Shipping times to America for free shipping: 6 - 10 days

Shipping times to America for Express Shipping: 3 - 6 days.

Shipping times international for free shipping: 3 - 6 days.

Sure! Here's the updated version with a different word:Free shipping is available for orders within city areas. For remote locations, additional fees may apply, and we’ll contact you to confirm if you’re comfortable with the extra cost.